user research
A/B Testing & user strategy
Design Systems
global ecommerce design
Walmart is the world’s leading retailer with over $6 Billion in revenue and 2 Million employees. With a strong Brick-&-Mortar foundation, Walmart’s expansive e-commerce business models enable transformative retail capabilities alongside evolving customer expectations in a competitive online & offline shopper ecosystem.
the challenge
Walmart needed best in class e-commerce experiences. With large legacy infrastructure and operational processes throughout the organization, they sought to serve customers with agility in easy and effective ways that would beat the competition.
Critically, making internal cases for change would require the ability to prove results, and showing value with any new experience.
results
Our e-commerce programs spanned across web, apps, in-store and on parking lots. Discovery and design of new experiences were implemented to cement Walmart as a leading digital player serving powerful customer experiences.
Extensive user research, A/B testing, metrics and analytics were leveraged to quantify direct value of any new program.