Stakeholder workshop facilitation
prototyping & product designs
order management software
Callaway Golf is the world’s largest manufacturer of golf clubs, operating in more than 70 markets around the globe. With over $1.2B in revenues, the company manages a growing number of partnerships, sponsors, subsidiaries and product lines. And with an estimated 24,000 employees, teams look to optimize operations & growth.
the challenge
Callaway’s estimated 100 Account Managers & Business Leads have longstanding relationships with distributers, wholesalers & retailers. However, the software that supports their accounts & order management was difficult to use, inconsistent and regularly caused errors during stakeholder interactions.
results
The organization’s new OMS was designed directly with its business users, enabling every opportunity for optimized user flows, ease of use, and overall effectiveness. The new tool made account management easy through its account navigation, order processing, and custom configurations, saving internal teams significant time & effort.